Undercover Boss – Going to the Gemba on CBS

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Genchi gembutsu.  Go to the gemba.  The importance of going to the ‘actual place’ to see the ‘actual thing.’  It’s something that lean practitioners value a lot.  CBS’s new reality show, Undercover Boss, premiering on February 7th after the Superbowl is where corporate leaders do just that – the voyeuristic ritual of reality shows goes lean? Continue reading