Chasing Rabbits – Process Unimprovements

[tweetmeme source=”leanisgood” service=”” only_single=false]Dr. Demming used a great example of a marble and a funnel to teach us about process control and process improvement.  His premise was a process operates in its normal control and that you shouldn’t go around chasing every single point which is above some arbitrary goal.  He taught us that when you try to constantly correct a process when it is operating in its control limits you actually increase the variation of the process.  If you are one of those people who comes to work and first thing finds what when wrong last night and tries to correct it, Demming devised his simple experiment to show us a there is a better way to increase performance! Continue reading