Manifestation and Causation: A Short Fable

[tweetmeme source="leanisgood" service=""]You’re in Gemba. There is an issue with a key customer. You have been on the phone calls and seen the metrics. Some last minute heroics of those on the floor and the site leadership “Make it Happen.” You and your team retrace the steps utilizing 5 Why’s and the Socratic Method to uncover the issue:

Customer – Where is my stuff? It is already two weeks late and the items that we did receive were not in spec and we had downtime in our process reworking. Continue reading