Undercover Boss

[tweetmeme source=”leanisgood” service=”ow.ly” only_single=false]The other night after the Superbowl (congratulations to the Saints) CBS debuted a new reality show that has gotten minor play in the lean blogosphere (here, curious cat, and LeanBlog).

The premise of the show is bosses going undercover to do the actual work that happens in their companies.  Continue reading

It’s All About the Why, the Other Why

WHY?

Photo by annnna. under Creative Commons Attribution

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The first thing that many lean practitioners think of when they hear the word ‘why’ is probably 5 why’s and getting to root cause of problems.  That is certainly a powerful tool and a good way to use ‘why’.  Those are the why’s that we don’t know.  As importantly we shouldn’t forget to teach the why’s that we do know. Continue reading

Policy Deployment #2 – Command Goes Down, Control Goes Up

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Last week I posted about setting big goals for policy deployment.   Now that we have decided to “go to the moon” we need to get serious about figuring out exactly how.  Many people think that lean is a bottom up approach to business.  Think of it as being both top down and bottom up.  Continue reading