Leadership for Lean – Humility

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In  a Q&A in Harvard Business School’s Working Knowledge, Harvard Business Professor William George, author of 7 Lessons for Leading in Crisis, talks about seven leadership lessons for weathering crisis.  It’s a good read.  One of the lessons is, “Face reality, starting with yourself.”

Lean thinkers will recognize this as hansei or self-reflection.  Professor George argues that leaders have to be humble enough to admit weaknesses and flaws that they see.

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Lean Health Care – Humble Before People

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When I decided to blog I made a rule that I would NOT post on lean health care for two reasons: I have never done health care, it has only been done to me, and there are other blogs that are prolific and profound on the subject (here’s one.)  But rules were meant to be broken, right?

The story begins with Fred Holliday who goes to the ER for pain in his lower chest / back.  It turns out