Lean Healthcare – Good Experience in KS

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We unfortunately had to take my daughter to urgent care on Christmas Eve day and I got to experience some Lean Healthcare.  I must say I was impressed.  However, I also avoid doctor’s offices at all costs and maybe my experience is now commonplace.  The source of my doctors circumvention is my frustration at the waste I see and pay for afterwards! Continue reading

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Hurry Up and Wait! – Muri

[tweetmeme source="leanisgood" service="ow.ly"]Hurry up and wait.”  That was our saying way back when I was a young, and spritely United States Marine.  Our standard practice was to arrive for everything really early then wait for something to happen, the Air Force people to let us board a plane, the Navy people to stick needles in us — the intent was to never be late, get done whatever we needed to get done, and move on (the hard part was occupying your Marines while they waited – they tend to be creative and biased towards action – if you don’t keep them busy they will either damage important government property Continue reading